State Farm® Insurance Agent John Stephens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Timothy Forney
August 21, 2025
5
out of
5
rating by Timothy Forney
"I had to get insurance same day, Jessica was great to deal with and everything went through smoothly and extremely fast. Highly Recommend."
We responded:
"Hi Timothy - sorry I was not personally available to help you with your time-sensitive insurance need today, but it is comforting to know that I have such competent licensed agents working to help take great care of my clients when I am unavailable! We appreciate your business very much! "
Denny Williams
August 18, 2025
5
out of
5
rating by Denny Williams
"Jess at the Stephen's State Farm was so helpful, kind and personable! She helped us get our money for a tow in a timely manner. Jess should be used in customer training! Thank you so much Jess!!!"
We responded:
"Glad to hear Jess took such good care of you, Denny! The next "new employee" will certainly be trained by her! "
Christie Kressler
August 13, 2025
5
out of
5
rating by Christie Kressler
"Customer service directs us everytime with a smile I have been with State Farm since I could drive … this office is available when I need assistance with a smile. Carol O is my personI deal with she is ready with an answer anytime I call. I love my State Farm coverage… Christie K"
We responded:
"Thank you for the review, Christie! We appreciate you taking the time to share your experience with our agency and Carol in particular! "
Kevin Kressler
August 13, 2025
5
out of
5
rating by Kevin Kressler
"Yes, I would like to call out a thank you to my insurance agent from State Farm Carol. She is a wonderful lady. I’ve been very good insurance agent for many years and in my book. She’s the best insurance agent that I’ve ever had. Thanks again Carol number one in my book"
We responded:
"Thank you for taking the time to leave a review, Kevin! Carol is fantastic and takes great care of our clients! We are extremely lucky to have her! "
Chad “CrawdaddyChaddy” Davis
August 4, 2025
5
out of
5
rating by Chad “CrawdaddyChaddy” Davis
"Caroll is fantastic. Geting insured was simple and fast thanks again!"
We responded:
"Thanks for the review, Chad! Glad to hear your experience was great! Carol is a huge asset in this agency! "
Mystic Surfer
July 24, 2025
5
out of
5
rating by Mystic Surfer
"My agent couldn't be more courteous, professional and solution oriented. Excellent choice for all your insurance needs....Todd Walton"
We responded:
"Thank you, Todd! We strive to be "courteous, professional and solution-oriented" and I couldn't sum it up any better than that. We appreciate you not only recognizing but also taking the time to leave a review. Means a lot to a small agency like ours. We look forward to doing business with you for a long time! "
Joedy Bernardi
July 19, 2025
5
out of
5
rating by Joedy Bernardi
"John Steven's is top notch , I've never had any issues what so ever on claims or anything. The office staff is always a pleasure to speak with, everyone there is so nice and very helpful on all of your needs ."
We responded:
"Thank you, Joedy! We appreciate the kind words very much! "
Jennifer Wolferman
July 9, 2025
5
out of
5
rating by Jennifer Wolferman
"Thanks to Jess, I was able to save on my auto and homeowner’s insurance. It was easy with her help."
We responded:
"We appreciate your business very much, Jennifer! Thank you for taking the time to leave a review about your experience with Jess!"
Katlyn Tombaugh
July 9, 2025
5
out of
5
rating by Katlyn Tombaugh
"Thank you Jessica for always going above and beyond to save us $ on our policies and always giving us guidance/explaining everything to us in a way we understand!"
We responded:
"We are here to help however we can, Katlyn! We appreciate your and Jeremy's continued trust in our agency! "
Jake Irwin
June 27, 2025
5
out of
5
rating by Jake Irwin
"Always helps me out with anything I need insurance wise. Always friendly and welcoming!"
We responded:
"Thanks, Jake! You are always such a pleasure to work with and we appreciate clients like you very much! Thanks for taking some time to leave us a review!"
Stephen Fadeyi
June 17, 2025
5
out of
5
rating by Stephen Fadeyi
"She was prompt. explaining my policy details"
We responded:
"Thank you, Stephen! Glad to hear Jess took good care of you! "
Angelina Jones
June 17, 2025
5
out of
5
rating by Angelina Jones
"I have a very difficult time with change & insurance makes my head spin but I just got new insurance here and Jess was amazing! She answered every question I had in great detail - even when I didn’t know the words to ask, she was able to explain things to me in such a way as to make me completely comfortable. I am now paying less & have more insurance than my previous policy! Thanks, Jess!"
We responded:
"Thanks, Angelina! We don't expect everyone to know all the "insurance jargon" but we do believe it's extremely important for people to understand their insurance coverage and how it works so we try to take the time to ensure they are comfortable with their policy and find value in working with our agency. Jess always does such a great job when it comes to that and I'm glad you had a good experience with her!"
Terri Gifford
June 13, 2025
5
out of
5
rating by Terri Gifford
"Carol is phenomenal. Very professional and I felt like she actually cared and I was not just a number .businesses need more people as professional as she is"
We responded:
"Thank you, Terri! Carol has been doing this for a long time and we are lucky to have her on the team! Glad to hear you had such a good experience with her. We appreciate your business very much! "
Cassidy Clairmont
April 29, 2025
5
out of
5
rating by Cassidy Clairmont
"If you're looking for a great insurance company this is it. I work with Jess Burnett and she is a wonderful agent. She is always on top of any changes needed to be done to my account, very responsive via email or phone, and is all around very easy to work with. I love being able to talk to the same person every single time I need assistance. I have had nothing but positive experiences with John Stephens' office and highly recommend them. They also have reasonable rates and try to get you as many discounts as they can (ex: Student discounts, College grad, etc.)"
We responded:
"What a great review to read, Cassidy! Thank you!! It means so much to me and my staff when we get such glowing reviews like this. I am so lucky to have Jess here to help take such good care of my clients! We appreciate you taking the time to share your experience with our insurance agency! "
Petra Fitzgerald
April 25, 2025
5
out of
5
rating by Petra Fitzgerald
"Great Team! My go to is Jessica. She is amazing. Great personality and so helpful!!! 5 stars well deserved!"
We responded:
"Thank you for taking time to leave a review, Petra! We appreciate your business very much! Jess is such an integral part of the team here at the agency!"
Mark O'Malley
April 23, 2025
5
out of
5
rating by Mark O'Malley
"I have always been happy with the service I receive from John Stephens and his team. Today, even more than others, I reached out to his staff, and Jessica jumped into action and helped me sort out an issue I had been putting off, knowing the amount of time I was going to have to spend on hold. Much to my surprise, thanks to Jessica's efforts, I did not waste any time on hold. I highly recommend doing business with John and his team."
We responded:
"Thanks for the review, Mark! It certainly made Jess's day to read it, and as the owner I obviously love to see reviews like that. We try our best to be a good "middle-man" between our clients and corporate and a lot of times that is figuring out ways to keep clients from having to sit on hold. Let us do the dirty work for you! We very much appreciate your continued trust in our agency. "
Jon Steele
April 8, 2025
5
out of
5
rating by Jon Steele
"Jess B. Was very helpful!"
We responded:
"Thanks for the review, Jon! Jess is an integral part of the team here in the agency and she will appreciate your kind words! "
Stephanie Nichols
April 8, 2025
5
out of
5
rating by Stephanie Nichols
"Agent took the time to go over all my accounts in detail. Best office."
We responded:
"Thank you for taking the time to leave us a review, Stephanie! We appreciate the kind words and your continued trust in our agency! "
Joshua Forney
April 3, 2025
5
out of
5
rating by Joshua Forney
"Very easy to talk to"
We responded:
"Thanks, Joshua! We appreciate the compliment and your continued trust in our insurance agency! "
Timothy Ferguson
March 7, 2025
5
out of
5
rating by Timothy Ferguson
"Outstanding service. They explained everything in detail. Highly recommend John and his team."
We responded:
"Thanks, Tim! It was a pleasure working with you. I'm glad we were able to help clear up the little issue you were having. Please let us know if there is anything else we can do for you! Very much appreciate your business. "
tj norris
March 6, 2025
5
out of
5
rating by tj norris
"Carol O'Neill is so easy to work with. Provides quality customer support!!"
We responded:
"Thank you, Mr. Norris! Carol is very good at what she does and we are lucky to have her! "
Chad Burch
March 4, 2025
5
out of
5
rating by Chad Burch
"Always a great experience. Jess is knowledgeable and take time explain everything with the best details!"
We responded:
"Thanks for the review, Chad! Details are important when it comes to insurance! :)"
scott fitzkee
February 24, 2025
5
out of
5
rating by scott fitzkee
"awesome agency, always available when needed"
We responded:
"Thanks, Scott! As always, we appreciate your business very much! "
Sharon Trott
February 20, 2025
5
out of
5
rating by Sharon Trott
"We talked with Carol O'Neil today. She was very helpful with our policies and answer all our questions regarding our policies."
We responded:
"Thank you for your continued trust in our agency! Carol takes great care of our clients! "
David Taylor
February 19, 2025
5
out of
5
rating by David Taylor
"John is extremely Knowledgeable and easy to work with. He saved me over $500 a month between car and homeowners insurance. He can help you with life insurance as well. Can’t recommend him enough."
We responded:
"Thank you for the review, Dave - much appreciated! Glad we were able to save you a significant chunk of money on your home and auto insurance! It was a pleasure working with you. "