State Farm® Insurance Agent John Stephens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mike nulf
October 17, 2025
5
out of
5
rating by Mike nulf
"I must say John’s team is amazing, Jess has been so great with all her help between car insurance and life insurance policies and what’s best for my family! The JSSF group as a whole is a great family to be apart of! Thank you for your service and support for over the last 8 years!"
We responded:
"Wow! What a great review to read, Mike - thank you! Makes me super proud of my amazing team and proud of how we do things here at the John Stephens State Farm Agency. Nothing is more satisfying to us than when a client of ours recognizes the little extra things we do to try and ensure you have an amazing insurance experience with our office! We appreciate your business and continued trust in our agency over the years and we look forward to many more years ahead!"
David Gansell
October 16, 2025
5
out of
5
rating by David Gansell
"Carol at the John Stephens Agency is always so helpful with all of my needs."
We responded:
"We appreciate you taking the time to leave us a review, David! I'll make sure to pass it along to Carol! Thank you for choosing us to handle your insurance needs! "
Sean Rinehimer
October 16, 2025
5
out of
5
rating by Sean Rinehimer
"Jessica Burnett, Account Manager and everyone who works with John Stephens are very knowledgable and great to work with for all my insurance issues/needs. Thank you again in working with me to add my new Truck to policy and FR19 for old truck prior to trade-in for MVA request"
We responded:
"We appreciate your continued trust in our insurance agency, Sean! Thank you for taking the time to leave us a review! "
Matt Cupit
October 13, 2025
5
out of
5
rating by Matt Cupit
"Great customer service and quick response time also best prices"
We responded:
"Thanks for the kind words, Matt! We appreciate your business very much and promise to continue to provide quick and friendly customer service and hopefully the best prices! "
Mike Nulf
September 26, 2025
5
out of
5
rating by Mike Nulf
"John has a great team, very helpful, and polite."
We responded:
"Thanks for the review, Mike! It is not easy to put together a reliable and compassionate team - I consider myself very lucky! "
Richard C
September 19, 2025
5
out of
5
rating by Richard C
"Jess is a great manager. She was extremely patient and worked with us to bring our policy up to date."
We responded:
"Thanks for taking some time to leave a review! Jess is a huge asset on our team! "
Joe damian
September 18, 2025
5
out of
5
rating by Joe damian
"My agent was very helpful and covered all my questions and needs when setting up my policies. I highly recommend Jess and State Farm."
We responded:
"We truly appreciate your business, Joe! I'll make sure to pass along your kind words to Jess - it will make her day! "
Michele Buranen -HCHD-
September 16, 2025
5
out of
5
rating by Michele Buranen -HCHD-
"Jessica was incredibly helpful with an "emergency" we experienced in attempting to get permanent tags. She immediately emailed me to send her a document and she took care of it right away!"
We responded:
"Thank you for the review, Michele! No one likes insurance emergencies! Glad to hear Jess quickly got you back on track. We very much appreciate your business and your continued trust in our agency! "
Crystal Clark
September 4, 2025
5
out of
5
rating by Crystal Clark
"Jess was Nice and helpful"
We responded:
"Thanks for taking a moment to review your experience with Jess! "
Timothy Forney
August 21, 2025
5
out of
5
rating by Timothy Forney
"I had to get insurance same day, Jessica was great to deal with and everything went through smoothly and extremely fast. Highly Recommend."
We responded:
"Hi Timothy - sorry I was not personally available to help you with your time-sensitive insurance need today, but it is comforting to know that I have such competent licensed agents working to help take great care of my clients when I am unavailable! We appreciate your business very much! "
Denny Williams
August 18, 2025
5
out of
5
rating by Denny Williams
"Jess at the Stephen's State Farm was so helpful, kind and personable! She helped us get our money for a tow in a timely manner. Jess should be used in customer training! Thank you so much Jess!!!"
We responded:
"Glad to hear Jess took such good care of you, Denny! The next "new employee" will certainly be trained by her! "
Christie Kressler
August 13, 2025
5
out of
5
rating by Christie Kressler
"Customer service directs us everytime with a smile I have been with State Farm since I could drive … this office is available when I need assistance with a smile. Carol O is my personI deal with she is ready with an answer anytime I call. I love my State Farm coverage… Christie K"
We responded:
"Thank you for the review, Christie! We appreciate you taking the time to share your experience with our agency and Carol in particular! "
Kevin Kressler
August 13, 2025
5
out of
5
rating by Kevin Kressler
"Yes, I would like to call out a thank you to my insurance agent from State Farm Carol. She is a wonderful lady. I’ve been very good insurance agent for many years and in my book. She’s the best insurance agent that I’ve ever had. Thanks again Carol number one in my book"
We responded:
"Thank you for taking the time to leave a review, Kevin! Carol is fantastic and takes great care of our clients! We are extremely lucky to have her! "
Chad “CrawdaddyChaddy” Davis
August 4, 2025
5
out of
5
rating by Chad “CrawdaddyChaddy” Davis
"Caroll is fantastic. Geting insured was simple and fast thanks again!"
We responded:
"Thanks for the review, Chad! Glad to hear your experience was great! Carol is a huge asset in this agency! "
Todd Walton
July 24, 2025
5
out of
5
rating by Todd Walton
"My agent couldn't be more courteous, professional and solution oriented. Excellent choice for all your insurance needs....Todd Walton"
We responded:
"Thank you, Todd! We strive to be "courteous, professional and solution-oriented" and I couldn't sum it up any better than that. We appreciate you not only recognizing but also taking the time to leave a review. Means a lot to a small agency like ours. We look forward to doing business with you for a long time! "
Joedy Bernardi
July 19, 2025
5
out of
5
rating by Joedy Bernardi
"John Steven's is top notch , I've never had any issues what so ever on claims or anything. The office staff is always a pleasure to speak with, everyone there is so nice and very helpful on all of your needs ."
We responded:
"Thank you, Joedy! We appreciate the kind words very much! "
Jennifer Wolferman
July 9, 2025
5
out of
5
rating by Jennifer Wolferman
"Thanks to Jess, I was able to save on my auto and homeowner’s insurance. It was easy with her help."
We responded:
"We appreciate your business very much, Jennifer! Thank you for taking the time to leave a review about your experience with Jess!"
Katlyn Tombaugh
July 9, 2025
5
out of
5
rating by Katlyn Tombaugh
"Thank you Jessica for always going above and beyond to save us $ on our policies and always giving us guidance/explaining everything to us in a way we understand!"
We responded:
"We are here to help however we can, Katlyn! We appreciate your and Jeremy's continued trust in our agency! "
Jake Irwin
June 27, 2025
5
out of
5
rating by Jake Irwin
"Always helps me out with anything I need insurance wise. Always friendly and welcoming!"
We responded:
"Thanks, Jake! You are always such a pleasure to work with and we appreciate clients like you very much! Thanks for taking some time to leave us a review!"
Stephen Fadeyi
June 17, 2025
5
out of
5
rating by Stephen Fadeyi
"She was prompt. explaining my policy details"
We responded:
"Thank you, Stephen! Glad to hear Jess took good care of you! "
Angelina Jones
June 17, 2025
5
out of
5
rating by Angelina Jones
"I have a very difficult time with change & insurance makes my head spin but I just got new insurance here and Jess was amazing! She answered every question I had in great detail - even when I didn’t know the words to ask, she was able to explain things to me in such a way as to make me completely comfortable. I am now paying less & have more insurance than my previous policy! Thanks, Jess!"
We responded:
"Thanks, Angelina! We don't expect everyone to know all the "insurance jargon" but we do believe it's extremely important for people to understand their insurance coverage and how it works so we try to take the time to ensure they are comfortable with their policy and find value in working with our agency. Jess always does such a great job when it comes to that and I'm glad you had a good experience with her!"
Terri Gifford
June 13, 2025
5
out of
5
rating by Terri Gifford
"Carol is phenomenal. Very professional and I felt like she actually cared and I was not just a number .businesses need more people as professional as she is"
We responded:
"Thank you, Terri! Carol has been doing this for a long time and we are lucky to have her on the team! Glad to hear you had such a good experience with her. We appreciate your business very much! "
Cassidy Clairmont
April 29, 2025
5
out of
5
rating by Cassidy Clairmont
"If you're looking for a great insurance company this is it. I work with Jess Burnett and she is a wonderful agent. She is always on top of any changes needed to be done to my account, very responsive via email or phone, and is all around very easy to work with. I love being able to talk to the same person every single time I need assistance. I have had nothing but positive experiences with John Stephens' office and highly recommend them. They also have reasonable rates and try to get you as many discounts as they can (ex: Student discounts, College grad, etc.)"
We responded:
"What a great review to read, Cassidy! Thank you!! It means so much to me and my staff when we get such glowing reviews like this. I am so lucky to have Jess here to help take such good care of my clients! We appreciate you taking the time to share your experience with our insurance agency! "
Petra Fitzgerald
April 25, 2025
5
out of
5
rating by Petra Fitzgerald
"Great Team! My go to is Jessica. She is amazing. Great personality and so helpful!!! 5 stars well deserved!"
We responded:
"Thank you for taking time to leave a review, Petra! We appreciate your business very much! Jess is such an integral part of the team here at the agency!"
Mark O'Malley
April 23, 2025
5
out of
5
rating by Mark O'Malley
"I have always been happy with the service I receive from John Stephens and his team. Today, even more than others, I reached out to his staff, and Jessica jumped into action and helped me sort out an issue I had been putting off, knowing the amount of time I was going to have to spend on hold. Much to my surprise, thanks to Jessica's efforts, I did not waste any time on hold. I highly recommend doing business with John and his team."
We responded:
"Thanks for the review, Mark! It certainly made Jess's day to read it, and as the owner I obviously love to see reviews like that. We try our best to be a good "middle-man" between our clients and corporate and a lot of times that is figuring out ways to keep clients from having to sit on hold. Let us do the dirty work for you! We very much appreciate your continued trust in our agency. "