State Farm® Insurance Agent John Stephens
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cassidy Clairmont
April 29, 2025
"If you're looking for a great insurance company this is it. I work with Jess Burnett and she is a wonderful agent. She is always on top of any changes needed to be done to my account, very responsive via email or phone, and is all around very easy to work with. I love being able to talk to the same person every single time I need assistance. I have had nothing but positive experiences with John Stephens' office and highly recommend them. They also have reasonable rates and try to get you as many discounts as they can (ex: Student discounts, College grad, etc.)"
"What a great review to read, Cassidy! Thank you!! It means so much to me and my staff when we get such glowing reviews like this. I am so lucky to have Jess here to help take such good care of my clients! We appreciate you taking the time to share your experience with our insurance agency! "
Petra Fitzgerald
April 25, 2025
"Great Team! My go to is Jessica. She is amazing. Great personality and so helpful!!! 5 stars well deserved!"
"Thank you for taking time to leave a review, Petra! We appreciate your business very much! Jess is such an integral part of the team here at the agency!"
Mark O'Malley
April 23, 2025
"I have always been happy with the service I receive from John Stephens and his team. Today, even more than others, I reached out to his staff, and Jessica jumped into action and helped me sort out an issue I had been putting off, knowing the amount of time I was going to have to spend on hold. Much to my surprise, thanks to Jessica's efforts, I did not waste any time on hold. I highly recommend doing business with John and his team."
"Thanks for the review, Mark! It certainly made Jess's day to read it, and as the owner I obviously love to see reviews like that. We try our best to be a good "middle-man" between our clients and corporate and a lot of times that is figuring out ways to keep clients from having to sit on hold. Let us do the dirty work for you! We very much appreciate your continued trust in our agency. "
Jon Steele
April 8, 2025
"Jess B. Was very helpful!"
"Thanks for the review, Jon! Jess is an integral part of the team here in the agency and she will appreciate your kind words! "
Stephanie Nichols
April 8, 2025
"Agent took the time to go over all my accounts in detail. Best office."
"Thank you for taking the time to leave us a review, Stephanie! We appreciate the kind words and your continued trust in our agency! "
Joshua Forney
April 3, 2025
"Very easy to talk to"
"Thanks, Joshua! We appreciate the compliment and your continued trust in our insurance agency! "
Timothy Ferguson
March 7, 2025
"Outstanding service. They explained everything in detail. Highly recommend John and his team."
"Thanks, Tim! It was a pleasure working with you. I'm glad we were able to help clear up the little issue you were having. Please let us know if there is anything else we can do for you! Very much appreciate your business. "
tj norris
March 6, 2025
"Carol O'Neill is so easy to work with. Provides quality customer support!!"
"Thank you, Mr. Norris! Carol is very good at what she does and we are lucky to have her! "
Chad Burch
March 4, 2025
"Always a great experience. Jess is knowledgeable and take time explain everything with the best details!"
"Thanks for the review, Chad! Details are important when it comes to insurance! :)"
scott fitzkee
February 24, 2025
"awesome agency, always available when needed"
"Thanks, Scott! As always, we appreciate your business very much! "
Sharon Trott
February 20, 2025
"We talked with Carol O'Neil today. She was very helpful with our policies and answer all our questions regarding our policies."
"Thank you for your continued trust in our agency! Carol takes great care of our clients! "
David Taylor
February 19, 2025
"John is extremely Knowledgeable and easy to work with. He saved me over $500 a month between car and homeowners insurance. He can help you with life insurance as well. Can’t recommend him enough."
"Thank you for the review, Dave - much appreciated! Glad we were able to save you a significant chunk of money on your home and auto insurance! It was a pleasure working with you. "
Robert Wright
February 8, 2025
"Thanks for explaining my insurance options."
"Thanks for taking the time to leave us a review! We are always here to review your insurance coverage options to make sure they are appropriate for your particular situation. We appreciate your business very much! "
Sandra Sahadeo
February 5, 2025
"Representative very polite , friendly explained policies in every detailed answered all questions her name is Carol"
"Thank you for the review, Sandra! I'll make sure to pass the kind words along to Carol. She will appreciate them very much. She takes a lot of pride in her interactions with our policyholders! Thank you for your continued trust in our insurance agency! "
Cyn Wright
January 24, 2025
"I love this office! I always receive the best customer service from experienced, knowledgeable and honest staff! Due to your hard work and expertise, I was able to navigate, understand and realize the best insurance options for me and my family!"
"Thank you, Cynthia! We really appreciate you taking the time to review your experience with our insurance agency! "
Shelly Kalinowski
January 10, 2025
"Loved talking with Carol. She went over everything to start our new policy."
"Thanks for taking some time to post your review, Shelly! Carol is awesome! "
Frank Reynolds
November 12, 2024
"Couldn't be happier with the process of switching to State Farm. Jess Burnett has been incredible -- she is kind, supportive, and extremely informed. She helped make the transition a breeze, and we're extremely confident in the decision — in large part thanks to her help!"
"Thanks for the glowing review, Frank! Jess is awesome and we are very lucky to have her! Glad to hear you had such a great experience with her! We appreciate your business very much! "
Shyanne Lanahan
October 11, 2024
"John Stephens office, specifically Carol who works here, has been AMAZING with adding, updating, canceling, all different types of policies for myself and my husband. Any questions I've had, she's answered or called me back with answers. We won't ever be insured anywhere else. Amazing service and personable people."
"Aww, thank you, Shyanne! It means a lot to us when people recognize and appreciate the efforts we take to provide the best possible insurance experience! Thank you for taking the time to leave us a review! "
John M.
October 2, 2024
"Jessica Burnett of this diligently the time to consider our needs and find the right coverage for us. Excellent service."
"Thanks, John! Everyone's insurance needs are different so we like to make sure whatever recommendation we provide is appropriate for your personal situation. Jessica won't steer you wrong! "
John Manry
September 28, 2024
"Jessica was helpful and patient as we walked through home and auto insurance options."
"We are very lucky to have Jessica here at John Stephens State Farm Agency! Thanks for taking time to leave a review. She will appreciate the shout-out! "
Lisa Stickline
September 23, 2024
"Always helpful, professional and super friendly."
"Thank you for the kind words! We try to make sure our clients have the best insurance experience possible! "
David Jones
September 10, 2024
"Top notch agency! You will not find any better service guaranteed. John and his staff go above and beyond for customers to fit their specific needs. Highly recommended!"
"Thanks, Dave! Very much appreciate your continued business and trust in my agency! "
Mike Dachino
September 7, 2024
"Always extremely helpful and easy to work with!"
"Thanks, Mike! We know insurance can sometimes be frustrating and we certainly strive to provide the best experience for our clients! I appreciate you taking a minute to post your review! "
William Martin
September 5, 2024
"Carol is awesome!"
"We agree! We think every insurance agency should have a "Carol"! We consider ourselves very lucky to have THE Carol!"
Derek D'Achino
September 5, 2024
"Everyone is very professional at this office and very confident on what they know and tell me"
"Thank you for the kind words, Derek! We appreciate your business and the continued trust you have in our office! "